Corrective Actions are improvements to an Organization’s business processes and procedures to correct the root cause(s) of a non-conformance and to prevent their recurrence. They are the mechanism that drive continuous improvement. To ensure they are effective they need to be based on a systematic root cause analysis and evaluated after implementation to confirm they had the desired impact.
Quality Assurance and Quality Control
Non conformances are problems that have been found and need be addressed. They can be found anywhere – in a product, in service delivery, in work execution, in a process or even in the Quality Management System itself. They are a core pillar of a Quality Management System (QMS). The QMS will require you to document and maintain a record of non-conformances, actions taken to address the issue and record of close-out of the issue.