Implemented IA’s quality product for daily surveillance audits of work tasks (coating, welds, NDE), to ensure the work was done to the required standard. Non-conformances and subsequent corrective actions were captured, reported and managed to close-out. Top 3 pains:
Delivered
Workface Efficiency® Delivered:
- Simple to complete quality audit form for each activity type
- Tools to capture, categorize and report non-conformances, including photos, at the workface
- Documented audits with electronic signatures
- Enhanced reporting on issues, audit status and findings
Plan
Ensure Each Auditor:
- Has their audit tasks in hand each day, specific to their role
- Has the ability to capture ‘ad hoc’ findings at the workface, like non-conformances not linked to a specific audit
How Workface Efficiency® Delivers:
- Tasks are assigned on a schedule – each day a new task is created and assigned to the auditor, specific to their role
- The person responsible for the work can override the schedule and assign one-off tasks as required
- Different auditors will get different tasks, but they all follow the same general format which makes training easy
- The schedule can be updated or changed as required
- Each auditor is assigned an ‘ad hoc’ template form, which acts as an endless stack of forms on their tablet
- The person responsible reviews tasks online daily to ensure work is correctly assigned and proceeding
Execute
Ensure Each Auditor:
- completes their assigned surveillance audit
- captures any findings at the workface
- has sufficient instruction in hand at the workface
How Workface Efficiency® Delivers:
- Each auditor syncs up at the start of their shift to get their tasks for the day on their tablet; once synced they can then work offline
- The auditor opens their task and quickly works through the audit questions on the tablet
- If a finding is identified in the field, they mark it off on the device and logic triggers to allow them to record finding details, including photos
- All auditors also have an ‘ad hoc’ global findings form to record any findings that are not specific to the audit
- Reference documents are embedded in the form and on the device, easily accessible at the workface
- At the end of the shift the auditors sync up their device to load their completed work to the server; an archive copy is kept on the device as backup
Document
Ensure Each Audit Completed:
- Produces and audit report as a PDF that can be submitted to the client
- Ensure any non-conformances identified produce an NCR output as a PDF that can be submitted to the client
How Workface Efficiency® Delivers:
- A custom audit report PDF template is created and associated with the forms; every time an audit is submitted to the database a PDF is automatically generated for that audit
- Similarly a custom PDF is produced for any NCRs
- The person responsible for the work can easily access these PDF documents through the global reporting interface
- Documentation of completed work is generated in real time as work is submitted from the field
Report
Ensure All Audits and Non-Conformances:
- Roll up into a globally accessible log report
- Can be viewed by role – management sees a different set of data than the field managers
- Provide links to view the PDF documents, and make edits to any data in a controlled and logged way
How Workface Efficiency® Delivers:
- Reports are created, with strict permission controls – management see different reports and more data than auditors
- Reports provide different cuts of data, providing the customer a truly unique view of their data which gives real insight
- Graphical reports illustrate trends in the data
- Users can ‘drill down’ on the data to view specific documents
- Edits can be made using the ‘Authorized Changes’ function – only users with a valid PIN can make changes.
- The original data is always kept, but replaced on the output with the corrections. This maintains a full audit trail of the data.
